@inbook{ :1-20,
author = { } ,
title = { AFFECTIVE CONVERSATIONAL AGENTS: THE ROLE OF PERSONALITY AND EMOTION IN SPOKEN INTERACTIONS },
booktitle = { CONVERSATIONAL AGENTS AND NATURAL LANGUAGE INTERACTION: TECHNIQUES AND EFFECTIVE PRACTICES },
isbn = { 9781609606176 },
publisher = { Igi Global },
pages = { 1 - 20 },
year = { 2011 },
}